Returns and Exchanges

We are happy to support our customers by extending our returns policy throughout the festive period, until January 31st.

Any gifts bought from November 1st can be returned to Premier Equine provided they are undamaged, in original packaging and unused. 

Refunds will be made for any items returned (at the customer's expense) which are in a resaleable condition, undamaged, in original packaging and unused within 14 days of receiving the order.

If your order is eligible for the free delivery service but you opt for a premium delivery service (at added cost): the cost of the premium service is non-refundable and only the cost of the goods will be refunded.

We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e., if the item is dirty or damaged and not fully resaleable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

If a promotional voucher has been used against the goods returned that will reduce the remainder of the order value to less than £50, the £10 voucher will be deducted from the refunded amount. Any free products supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund. Refunds will be made back to the original method of payment.

We offer a Return to Shop service for UK mainland customers (subject to postcode). 

Please book this through our DPD Return to Shop portal here.

There is nothing to pay at the point of booking. £6.50 per 20kg parcel will be deducted from your refunded amount when using the Return to Shop service. 

We offer a returns collection service from the customer's address for £10 per 30kg box payable at the time of booking for customers on the UK mainland (subject to postcode), please call 01469 532279 to book a collection.

UK Mainland customers can return items for an exchange or refund.
Islands off UK Mainland (Northern Ireland, Isle of Man, Channel Islands, Shetland Islands, Orkney Islands etc.), European and International customers may return items for a refund only.

Exchanges will be made for any items returned (at the customer's expense) which are in a resaleable condition, undamaged, in original packaging and unused within 14 days of receiving the order.

Postage and packaging is free on UK mainland for exchanges to be sent out.

Any exchanges or replacements will be delivered to the delivery address on the original invoice unless stated otherwise on the returns form.

Please note if you are exchanging a horse or pony rug with a detachable neck cover we must have the neck cover back as well as the rug. 

We offer a Return to Shop service for customers on the UK mainland (subject to postcode). 

Please click here to book your returns label.

Exchanges: free of charge when using the Return to Shop service.

Refunds: £6.50 per 20kg parcel will be deducted from your refunded amount when using the Return to Shop service.

We offer a returns collection service from the customer's address for £10 per 30kg box payable at the time of booking for customers on the UK mainland (subject to postcode), please call 01469 532279 to book a collection.

Please note unless damaged or defective we cannot accept horse bits back for exchange or refund if they have been removed from the template card. This is for hygiene reasons. All products returned must be in a clean and dry condition in compliance with the Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.

We offer a Return to Shop service for customers on the UK mainland (subject to postcode). 

Please book this through our DPD Return to Shop portal here.

Exchanges: free of charge when using the Return to Shop service.

Refunds: £6.50 per 20kg parcel will be deducted from your refunded amount when using the Return to Shop service. 

We offer a returns collection service from the customer's address for £10 per 30kg box payable at the time of booking by card for customers on the UK mainland (subject to postcode), please call 01469 532279 to book a collection.

Alternatively, you can choose a postal option of your own choice (at the customer's expense), we strongly recommend you obtain proof of postage and use a trackable service. Please ensure the goods are packaged sufficiently and that they cannot be damaged during transit to us. 

Please return all goods for refunds or exchanges back to;

Premier Equine International Ltd, Uplands, East Marsh Road, Goxhill, North Lincolnshire. DN19 7NQ

We offer a 1-year manufacturing guarantee on all items from the invoice date.

This covers any manufacturing issue that may be present in a product, it does not cover damage through use, excessive wear and general wear and tear.

Proof of purchase must be provided, we do not accept responsibility for products sold to a third party. Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately. Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Accidental damage and general wear and tear are not covered. Postage fees will be reimbursed for justified damages. If you choose to use a returns postage service other than the one offered to you by Premier Equine, we will refund the return postage cost up to the value of £6.50 ONLY.

Products sold that are deemed to be faulty must be returned to the retailer who originally sold the product. The retailer will then follow the terms of our trading agreement.

Click here to see full Terms & Conditions.

To register a complaint please email sales@premierequine.co.uk or call our customer services team on 01469 532279.