You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send you an order confirmation email detailing the products you have ordered.

Please see our full Terms and Conditions for non-acceptance of an order. 

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. 

We can change a size or colour of the same product on an order that has been placed, but we cannot change to a different product.

We are unable to combine orders together and refund postage

If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract, and cancel the order (see clause 8 - Your rights to end the contract).

VAT is charged where applicable to products and countries.

You can use MasterCard, Visa, Maestro, American Express, PayPal, Google Pay, Apple Pay, Klarna.

We can deliver with No Signature Required for mainland UK based customers.

Please enter your delivery instructions through the DPD/DHL text or email you receive when we dispatch your order.

Instructions on the label are no longer valid. All European and International orders do require a signature.

National and International Orders: We are not able to deliver to a PO Box address except for South Africa and the United Arab Emirates.

If you request for your delivery to be left without a signature in a safe place this will be done so entirely at your own risk and should the parcel go missing we, cannot be held liable for the missing parcel. Please note that if the courier does not deem it completely safe to leave your order without a signature then they will not do so.

Europe & International

Depending on your order's value, your Premier Equine parcel may or may not be charged customs or import duties.

If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges vary widely from country to country so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so that you are not surprised if there are any unexpected delivery charges at your end. 

If delivery fails, you may be subject to the delivery and return costs being deducted from your refund. 

Click here to see Terms & Conditions.

Trade deliveries might be subject to different terms regarding Duties and Taxes.

Discount codes are redeemable at the checkout area against any merchandise online at www.premierequine.co.uk or over the phone directly with us; 01469 532279.

Discount codes cannot be redeemed with any of our retailing stores.

Discount codes cannot be used when purchasing gift vouchers.

Please note some discount codes may not be used in conjunction with any other discounts.

Discount codes cannot be exchanged for a cash amount.

Discount codes cannot be returned or refunded, except in accordance with your legal rights.

Premier Equine reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the code if, at its discretion, it deems such action necessary.

Discount codes can only be used on products which are in stock.

Discount codes are issued by Premier Equine Limited. Registered office: Uplands, East Marsh Road, Goxhill, North Lincolnshire, DN19 7NQ. Registered in England No. 4416281.

Every effort is made to maintain prices quoted on this website, but this is not always possible. We reserve the right, therefore, to discontinue any item from the website and change prices as and when necessary. Prices shown include VAT where applicable. These terms and conditions do not affect consumer statutory rights. Click here to see full Terms & Conditions.

Premierequine.co.uk maintains the highest levels of security. We take the privacy and security of your payment and personal details very seriously.

Shopify Payments is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. ... It is always PCI compliant and fully secure for payment processing. So, you can accept payments without thinking about credit card security.

Billing authentication with 3D Secure 

3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain, then back to the online store's domain to complete payment.

Please never send your card details by email as it is completely insecure. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.premierequine.co.uk in your browser address window. A small, locked padlock will appear in front of the website address. Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you are doing online.

SecurityMetrics®

premierequine.co.uk meets the PCI data security requirements by passing SecurityMetrics® Vulnerability Assessments.

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you are doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, to get the user to send private information that will be used for identity theft and fraud. 

We will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an email claiming to be from Premier Equine Int. Ltd. requesting this kind of information, please do not respond, but do let us know about it.