DELIVERY & RETURNS POLICY
Telephone +44 (0)1469 532279 Monday - Friday 8am to 5.30pm Order Lines are closed
Weekends & Bank Holidays
UK Standard Delivery - £4.95! FREE delivery on orders over £100. Delivery is 3-4 working days. (Orders must be over £100 to receive the free delivery option even if a voucher has been applied. For example, if your order is £101 and you apply a voucher of £10 this would take the total to £91 therefore, you will pay delivery.)
UK Pre 12pm Delivery Next Working Day (Monday-Friday) £10.95
If ordering after Friday 4pm we cannot dispatch until the next working day.
UK Saturday Delivery £14.95. These services can be restricted by postcode and will only show when available
2 Days - Scottish Highlands, Shetland, Orkney, Isle of Man, Northern Ireland, Republic of Ireland
2-3 Days - Jersey & Guernsey We do not deliver to BFPO Addresses
Vouchers - UK Standard delivery £2.50 - vouchers are sent out via Royal Mail First Class signed for service.
deliver with an NSR (No Signature Required)
If you request a parcel is left
safe this is at your own risk and claims cannot be made for lost
Important: January & August End of Season Sales (Delivery - Please allow 10 Working Days)
Bank Holiday Sales (Delivery - Please allow 5-7 Working Days)
Black Friday Sale (Delivery - Please allow 20 Working Days)
Europe - following countries are: Standard
Delivery - £9.95 - FREE delivery on orders over £1002 Days - Belgium, France (inc. Monaco), Luxemburg, Netherlands, Germany
3 Days - Austria, Denmark
3-4 Days - Italy, Spain (mainland), Czech Republic
4-5 Days - Greece, Hungary, Portugal, Sweden, Poland, Slovakia, Finland, Switzerland, Norway
Canada, Australia, New Zealand and South Africa: Please use the shipping fee estimate in the cart after you have entered your products
On USA, Canada, Australia, New Zealand and South Africa you will automatically be deducted 20% VAT off the retail price.
Countries we deliver to.
Australia, Austria, Belgium, Bulgaria, Canada, China (the People's
Republic of), Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Guernsey, Hong Kong, Hungary, Iceland, India,
Ireland (Republic of), Italy, Japan, Jersey, Korea (Republic of(South),
Latvia, Lithuania, Luxembourg, Madeira (Portugal), Malta, Netherlands,
New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia,
Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden,
Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United
Kingdom, United States of America
Additional Charges & Customs:
If you are ordering from outside the EU, you may be charged import duty by the customs department in your country.
Customs fees and import taxes are therefore additional to the delivery costs associated with your order.
Customer satisfaction is our goal at Premier Equine, we strive to provide you
with a level of quality you have come to expect.
If however you are not completely satisfied with an item purchased from
premierequine.co.uk you may return it to us within 14 days of receiving your
order for an exchange or refund.
will be made for any items returned which are not damaged, and in original
packaging. Any free products supplied as part of the product purchase must be
returned with the product, otherwise we may deduct the full list price of the
missing items from any refund.
Exchanges will be done for any items returned which are not damaged and in
original packaging within 14 days of receiving them. P&P free on UK
mainland for exchanges to be sent out. Countries off mainland UK will be
charged as postal rates on exchanges to be sent back out.
We offer a Returns Service for £6.95 per 30kg box for customers on the UK
mainland, please call 01469 532279 to book a collection.
choose a postal option of your own choice (at customerís expense) we advise you
get proof of postage with a tracking facility.
Please send back to Premier Equine International Ltd., Uplands Lodge, East Marsh Road, Goxhill, North Lincolnshire DN19 7NQ
Goods becoming damaged in your opinion through defective materials or poor
workmanship should be returned for inspection immediately.
circumstances should items be continued to be used when damaged, as you will be
deemed to have accepted the goods in their damaged condition. Accidental damage
and normal wear and tear is not covered. Postage fees will be reimbursed for
Every effort is made to maintain the prices quoted on this website and the catalogue,
but this is not always possible. We reserve the right therefore, to discontinue
any item from this list and change prices as and when necessary.
shown include VAT where applicable. These terms and conditions do not affect
consumer statutory rights.